Question 1

What is Watch Our Own?

Accepted Answer

Watch Our Own is a 360-Caregiving Coordination solution and patented Event Management system that makes caring for a loved one easier.
 
As caregivers ourselves, we’re dedicated to providing an integrated solution to deal with the many aspects of caregiving – time management, appointment scheduling, medicine administration, organizing transportation, major events – while allowing family and friends to share responsibilities and stay connected. Watch Our Own is the first all-in-one platform for caregivers to manage the care of their loved one in a single solution.

Question 2

Why Watch Our Own?

Accepted Answer

In today’s world, there is a growing need for remote assistance of loved ones or as we like to call it, “Watch Our Own”. We’re dedicated to developing and maintaining the best virtual platform for caregivers to make managing care of a loved one easier and less stressful, whether near or far.
 
Watch Our Own connects caregivers around a loved one creating streamlined communications on everything related to their health. Through our custom, patented Event Engine we help caregivers be present, aware and involved when an incident occurs, allowing for a caregiver in the group to assist immediately or request the help of local EMS services through the solution.

Question 3

What are the benefits of using Watch Our Own?

Accepted Answer

With its patented technology Watch Our Own is a highly scalable, universal “FAMILY CARE” mobile and web SaaS platform that enables family members to remotely coordinate care for loved ones. Watch Our Own connects caregivers with their loved ones to provide and share caring support with transparency and peace of mind through:

Remote configuration by a caregiver of loved one’s profile including medical history, current medical conditions and medicines; requiring minimal to no input by care recipient
Secure access and real time sharing of health, vital and location information related to our loved ones
Facilitates delegation of important tasks to caregivers 
Reduces family travel requirements with remote monitoring (real time including fall detection and health vitals)
Synchronous monitoring, warning and communication system, including secure video access to a direct communication channel with your “own”
Location monitoring and navigation services for assistance during an emergency
Immediately provide life saving information to first responders or emergency entities

Schedule reminders for:

Medicine, including QR Code authorization to ensure timely and accurate dosage
Appointments
Caregiver Shifts
History of medicine administration and emergency events including chat and    location for reference
Fall detection with customizable sensitivity and alerts to care group
Runs on Android and iOs smartphones or smartwatches, tablets and computers  with Safari, Chrome, or a Mozilla browser

Question 4

How does it work?

Accepted Answer

Watch Our Own enables users create a Group of trusted people to assist with managing care of a loved one by:

Create a free account and login
Select who you are caring for
Establish a virtual group of caregivers for your loved one
Send an invitation to each person to accept connection
Securely store and share health and medical profile for care recipient
Monitor critical care information – medication adherence reminders, heart rate, appointments, etc.
Access real time data related to your care recipients

Question 5

Do I need special equipment or software to use Watch Our Own?

Accepted Answer

The Watch Our Own solution is built to run on Android and iOs operating systems in order to leverage existing household smartphones, smartwatches, tablets, and computers with a Safari, Chrome or Firefox browser.

Question 6

How do I create an account?

Accepted Answer

After downloading the Watch Our Own:
Tap “Sign Up” on the Sign In page
Complete the form  
A four-digit PIN will be sent to your phone 
Enter the four-digit PIN to verify your account
Begin using Watch Our Own

Question 7

What is a Primary Caregiver?

Accepted Answer

The Primary Caregiver is the primary person overseeing profile information and schedules of a care recipient and has permissions to modify the medical information and schedules and can take control during an event from another caregiver.
 
To establish this role within a Watch Our Own Group both the caregiver and care recipient must establish the connection within the Group.

Question 8

What is a Connection?

Accepted Answer

Your connections within your Group are the people you rely upon for support and who rely upon you. You can request help from these people and they can request help from you.

Question 9

How can I create a group?

Accepted Answer

From the Dashboard:
Tap “Create Group” under Explore Watch Our Own Groups and follow the prompts
OR
Tap the three bars at the bottom of the screen to go to the Menu page
Go to My Groups
Tap the “+” symbol and follow the prompts

Question 10

Do I need to have a connection to be part of a Group?

Accepted Answer

Yes, connections are the basis of every care group. 
 
Your connections are who can help when you request or you can help when in need. Without connections no one will be able to assist you and you will not receive notifications of anyone in your group requesting assistance.

Question 11

Who can be in my group?

Accepted Answer

Any registered Watch Our Own user can be invited to be part of your Group. If you know someone you want to invite and who is not registered on the platform, you can send an  invitation to join.

Question 12

How many members can my group have?

Accepted Answer

We have subscription plans for every Group size. Subscriptions start at $5.00 a month for a group of five people.

Question 13

How do I invite people to a Group?

Accepted Answer

During the initial Group creation you will be prompted to send invitations to add members to your Group.
 
To invite new members after a Group has been established:
Tap the three bars at the bottom of the screen to go to the Menu page
Tap “My Groups”
Tap the Group name
Tap “Invite” at the top right hand corner.  You will be prompted to send invitations to add members to your Group

Once someone receives the invitation to join the Group they can follow the prompts to register and join the Group.

Question 14

How can I leave a group?

Accepted Answer

If you no longer wish to be a part of a Group:

Tap the three bars at the bottom of the screen to go to the Menu page 
Tap “My Groups”
Tap the three dots symbol next to the Group name  
Tap “Leave Group” to remove yourself from the Group

Once this has been done any connections created or permissions granted will be deleted.  If you wish to return to a Group the Administrator must send you a new invitation.

Question 15

Who can access my information?

Accepted Answer

At Watch Our Own your privacy and security are paramount to us. For that reason we allow you to manage your data and select who can see your personal information within the solution.
 
You can manage any access by Group members and set the rules and access permissions that accommodates your needs, including how and by whom your information will be accessed during an emergency.  Any Primary Caregiver will be granted the same level access to every piece of care recipient information.

Question 16

I cannot log in

Accepted Answer

Access Login screen, click on Forgot Password? and follow the steps.

Question 17

I forgot my password, how I do reset It?

Accepted Answer

From the Sign In page tap Forgot? and follow the Forgot Password process.

Question 18

How do I change my Password?

Accepted Answer

Tap the three bars at the bottom of the screen to get to the Menu page
Tap “Profile”
Tap “Settings” 
Tap “Change Password”  
Enter your old and new password and tap “Save”

Question 19

How do I delete my account?

Accepted Answer

Tap the three bars at the bottom of the screen to get to the Menu page
Tap “Profile” 
Tap “Settings”
Tap “Delete Account” at the bottom of the screen

Question 20

Which browser are supported?

Accepted Answer

We support the latest versions of Safari, Chrome and Firefox.

Question 21

Which devices are supported?

Accepted Answer

We support smartphones running versions of Android 14 + and iOS 15.8.0 +

Question 22

How do I report issues or bugs?

Accepted Answer

You can report any bugs to feedback@watchourown.com.

Question 23

How can I contact you?

Accepted Answer

Support: support@watchourown.com
Billing issues: sales@watchourown.com
Feedback: feedback@watchourown.com
Monday – Friday 9AM – 5PM EST

Question 24

(i)

Accepted Answer

Below are features missing on Android that exist on iOS.  We are pushing new releases every other week to keep both platforms up to date

Avatar:   
·         Personal avatars to make it easier to recognize people in your group

Homepage: 
·         Dashboard alerts (emergency and tasks) not on this release.

Task: 
    Task feed:
·         Filter view – ability to search on individuals, tasks or status not on this release
·         My calendar view:  this release only shows your tasks not your care recipients.
   Create task: 
·         Ability to create on the fly locations during task creation is missing in this release
·         Current release does not check for conflicting tasks.
    Task details: 
·         Ability to edit existing task is not currently available.

Profile:
·         This release currently does not have task or event history

Groups:
·         Virtual Users – this release is missing ability to have users without a smart phone.

Notifications:
·         Current release lacks dynamic notification routing to Tasks or Groups
·         Current release lacks ability to filter notifications by types : Tasks, Groups, Invites or Emergencies.

Events: 
·         Task details button – Missing ability to pull up the failed task that generated this event
·         Event 911 Feature – current release lacks 911 data access token to share with emergency services

Frequently Asked Questions