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Frequently Asked Questions
Watch Our Own is a 360-Caregiving Coordination solution and patented Event Management system that makes caring for a loved one easier.
As caregivers ourselves, we’re dedicated to providing an integrated solution to deal with the many aspects of caregiving – time management, appointment scheduling, medicine administration, organizing transportation, major events – while allowing family and friends to share responsibilities and stay connected. Watch Our Own is the first all-in-one platform for caregivers to manage the care of their loved one in a single solution.
In today’s world, there is a growing need for remote assistance of loved ones or as we like to call it, “Watch Our Own”. We’re dedicated to developing and maintaining the best virtual platform for caregivers to make managing care of a loved one easier and less stressful, whether near or far.
Watch Our Own connects caregivers around a loved one creating streamlined communications on everything related to their health. Through our custom, patented Event Engine we help caregivers be present, aware and involved when an incident occurs, allowing for a caregiver in the group to assist immediately or request the help of local EMS services through the solution.
With its patented technology Watch Our Own is a highly scalable, universal “FAMILY CARE” mobile and web SaaS platform that enables family members to remotely coordinate care for loved ones. Watch Our Own connects caregivers with their loved ones to provide and share caring support with transparency and peace of mind through:
• Remote configuration by a caregiver of loved one’s profile including medical history, current medical conditions and medicines; requiring minimal to no input by care recipient
• Secure access and real time sharing of health, vital and location information related to our loved ones
• Facilitates delegation of important tasks to caregivers
• Reduces family travel requirements with remote monitoring (real time including fall detection and health vitals)
• Synchronous monitoring, warning and communication system, including secure video access to a direct communication channel with your “own”
• Location monitoring and navigation services for assistance during an emergency
• Immediately provide life saving information to first responders or emergency entities
Schedule reminders for:
• Medicine, including QR Code authorization to ensure timely and accurate dosage
• Appointments
• Caregiver Shifts
• History of medicine administration and emergency events including chat and location for reference
• Fall detection with customizable sensitivity and alerts to care group
• Runs on Android and iOs smartphones or smartwatches, tablets and computers with Safari, Chrome, or a Mozilla browser
Watch Our Own enables users create a Group of trusted people to assist with managing care of a loved one by:
• Create a free account and login
• Select who you are caring for
• Establish a virtual group of caregivers for your loved one
• Send an invitation to each person to accept connection
• Securely store and share health and medical profile for care recipient
• Monitor critical care information – medication adherence reminders, heart rate, appointments, etc.
• Access real time data related to your care recipients
The Watch Our Own solution is built to run on Android and iOs operating systems in order to leverage existing household smartphones, smartwatches, tablets, and computers with a Safari, Chrome, or Mozilla browser.
After downloading the Watch Our Own:
• Tap “Sign Up” on the Sign In page
• Complete the form
• A four-digit PIN will be sent to your phone
• Enter the four-digit PIN to verify your account
• Begin using Watch Our Own
The Primary Caregiver is the primary person overseeing profile information and schedules of a care recipient and has permissions to modify the medical information and schedules and can take control during an event from another caregiver.
To establish this role within a Watch Our Own Group both the caregiver and care recipient must establish the connection within the Group.
Your connections within your Group are the people you rely upon for support and who rely upon you. You can request help from these people and they can request help from you.
From the Dashboard:
Tap “Create Group” under Explore Watch Our Own Groups and follow the prompts
OR
• Tap the three bars at the bottom of the screen to go to the Menu page
• Go to My Groups
• Tap the “+” symbol and follow the prompts
Yes, connections are the basis of every care group.
Your connections are who can help when you request or you can help when in need. Without connections no one will be able to assist you and you will not receive notifications of anyone in your group requesting assistance.
Any registered Watch Our Own user can be invited to be part of your Group. If you know someone you want to invite and who is not registered on the platform, you can send an invitation to join.
We have subscription plans for every Group size. Subscriptions start at $5.00 a month for a group of five people.
During the initial Group creation you will be prompted to send invitations to add members to your Group.
To invite new members after a Group has been established:
• Tap the three bars at the bottom of the screen to go to the Menu page
• Tap “My Groups”
• Tap the Group name
• Tap “Invite” at the top right hand corner. You will be prompted to send invitations to add members to your Group
Once someone receives the invitation to join the Group they can follow the prompts to register and join the Group.
If you no longer wish to be a part of a Group:
• Tap the three bars at the bottom of the screen to go to the Menu page
• Tap “My Groups”
• Tap the three dots symbol next to the Group name
• Tap “Leave Group” to remove yourself from the Group
Once this has been done any connections created or permissions granted will be deleted. If you wish to return to a Group the Administrator must send you a new invitation.
At Watch Our Own your privacy and security are paramount to us. For that reason we allow you to manage your data and select who can see your personal information within the solution.
You can manage any access by Group members and set the rules and access permissions that accommodates your needs, including how and by whom your information will be accessed during an emergency. Any Primary Caregiver will be granted the same level access to every piece of care recipient information.
Access Login screen, click on Forgot Password? and follow the steps.
From the Sign In page tap Forgot? and follow the Forgot Password process.
• Tap the three bars at the bottom of the screen to get to the Menu page
• Tap “Profile”
• Tap “Settings”
• Tap “Change Password”
• Enter your old and new password and tap “Save”
• Tap the three bars at the bottom of the screen to get to the Menu page
• Tap “Profile”
• Tap “Settings”
• Tap “Delete Account” at the bottom of the screen
We support the latest versions of Safari, Chrome, and Mozilla.
We support smartphones running versions of Android 5.0.0 + and iOS 8.0.0 +
You can report any bugs to feedback@watchourown.com.(mailto:feedback@watchourown.com?subject=I found a bug in the system.)
Support: support@watchourown.com(mailto:support@watchourown.com)
Billing issues: sales@watchourown.com(mailto:sales@watchourown.com)
Feedback: feedback@watchourown.com(mailto:feedback@watchourown.com)
Monday – Friday 9AM – 5PM EST
Below are features missing on Android that exist on iOS. We are pushing new releases every other week to keep both platforms up to date
Avatar:
· Personal avatars to make it easier to recognize people in your group
Homepage:
· Dashboard alerts (emergency and tasks) not on this release.
Task:
Task feed:
· Filter view – ability to search on individuals, tasks or status not on this release
· My calendar view: this release only shows your tasks not your care recipients.
Create task:
· Ability to create on the fly locations during task creation is missing in this release
· Current release does not check for conflicting tasks.
Task details:
· Ability to edit existing task is not currently available.
Profile:
· This release currently does not have task or event history
Groups:
· Virtual Users – this release is missing ability to have users without a smart phone.
Notifications:
· Current release lacks dynamic notification routing to Tasks or Groups
· Current release lacks ability to filter notifications by types : Tasks, Groups, Invites or Emergencies.
Events:
· Task details button – Missing ability to pull up the failed task that generated this event
· Event 911 Feature – current release lacks 911 data access token to share with emergency services
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